HKMade in Hong Kong · Cantonese AI front desk
Start with returning customers and their next visit. WhatsApp replies 24/7 in natural Cantonese, quotes prices and books straight into your system. Skin, treatment and complaint questions go instantly to your staff, with a summary. You sleep; it works.
Lumi Skin Lab
AI assistant · online
↑ Real conversation, in Cantonese
Understands Cantonese-English code-switching and plugs into the tools you already use
The problem
People book when you're closed. Reply an hour late and they've already booked next door.
Staff are in the treatment room while WhatsApp keeps buzzing. Reply or don't, either way something suffers.
"How much?" "Any slots?" "Where are you?" Your front desk time disappears into copy-paste.
Rigid menus, made-up prices, no real Cantonese. Only 39% of Hong Kong consumers are happy with chatbots. A bad bot is worse than none.
No reminders, no follow-up, one visit and gone. Getting customers to attend and book again takes more than hoping they remember.
WhatsApp charges vary by message category and provider rates. We agree usage allowances and spending alerts so you can understand the cost before launch.
When new enquiries pile up, there is little time to use service records to invite regulars back. Who is due, and who has not booked, stays on your staff’s to-do list.
Aftercare check-ins, return invitations and keeping in touch all take individual attention. When work gets busy, missed follow-ups let customer relationships fade.
39%
of HK consumers are satisfied with chatbots (51% in the GBA)
HK$17,300
first-visit revenue lost monthly by missing 20 enquiries a week*
HK$12k+
monthly cost of a part-time receptionist, who also needs to sleep
*Assuming 25% conversion and HK$800 first visit: 20 × 25% × HK$800 × 4.33 weeks.
Lost-revenue calculator
Drag the sliders to explore missed-enquiry and repeat-visit revenue separately using your own numbers.
First-visit revenue is estimated from your conversion, spending and recovery assumptions. Service, messaging and variable costs have not been deducted; this is not net ROI. Keep the two modes separate to avoid double counting.
Estimated monthly loss
HK$17,320
/mo
Estimated first-visit revenue recovered
HK$5,196
Recovery estimate using your assumption
20 × 25% × HK$800 × 4.33
Get my free audit →Start with one return-visit workflow
Use service history, existing enquiries and available slots for relevant follow-up that connects existing demand to the next visit.
Due back? Help them book their next visit.
Invite suitable customers using completed service records and your approved return intervals, then follow through to the outcome of each return visit.
Invite suitable customers using completed service records and your approved return intervals, then follow through to the outcome of each return visit.
What we do
Each BookDak agent is built around your price list, booking rules and tone of voice. Not a generic bot.
Prices, payment methods, offers: answered instantly in natural Cantonese, typos and mixed Cantonese-English included. Ask in English, get English back.
Why BookDak
| BookDak | Part-time staff | Typical chatbot | Overseas AI tools | |
|---|---|---|---|---|
| Replies 24/7 in seconds | ✓ | ✕ | ✓ | ✓ |
| Natural Cantonese, code-switching | ✓ | ✓ | ✕ | ◐ |
| Books into your system | ✓ | ✓ | ✕ | ◐ |
| Checks approved prices and availability | ✓ | ✓ | ✕ | ◐ |
| Escalates medical & complaints | ✓ | ◐ | ✕ | ◐ |
| Face-to-face HK support | ✓ | ✓ | ✕ | ✕ |
| Designed for PDPO privacy | ✓ | ◐ | ◐ | ◐ |
| Monthly cost | From HK$499 (AI front desk: HK$999) | HK$12,000+ | Cheap, loses customers | USD + DIY |
A test library of real Hong Kong customer phrasing. Every agent has to pass it before going live.
We measure ourselves by bookings recovered, not by feature count.
Human escalation for sensitive questions, approved data access, and documented provider settings and retention periods.
Getting started
Days 1–3
We organise your prices, FAQs and booking rules, connect your systems and tune the AI to your tone.
Days 4–7
We test replies, bookings and human handoffs with common customer questions, then refine them with your feedback and approval.
Days 8–10
Start serving customers with close support after launch and ongoing improvements to replies and bookings.
We target go-live within 10 days once information, account access and standard integration compatibility are confirmed. Complex work gets an agreed timeline. Essential setup focuses on staff replies and follow-up workflows.
Plans and pricing
Choose how your shop works, then size your plan by monthly active contacts. Every paid plan includes hands-on implementation: setup, testing, training and launch.
MAC is combined across your locations; shop count is not a billing factor. Select expected usage to compare prices. The plan’s base price applies below its included allowance.
Client follow-up, with your team replying
HK$499/ month
Billed monthly
500 MAC included / month
3 team seats
Keep follow-up organised with CRM, a shared inbox and rebooking workflows.
2 hands-on setup/training sessions, with setup, testing and launch done with you.
Choose EssentialAI replies that lead to bookings
HK$999/ month
Billed monthly
1,000 MAC included / month
5 team seats
2 standard integrations
Everything in Essential, plus your Cantonese AI front desk and standard integrations.
3 hands-on setup/training sessions to implement AI content, connections, booking and staff handoff.
Try Pro freeAdvanced workflows, hands-on implementation
HK$1,999/ month
Billed monthly
3,000 MAC included / month
10 team seats
4 standard integrations
Everything in Pro, plus cross-system automation, advanced workflows and paid-visit outcomes.
4 hands-on setup/training sessions to implement advanced workflows and train your team.
Discuss PremiumWe set it up with you, with no separate one-off setup fee. Standard workflows follow a 10-day launch plan once your information, permissions and supported connections are ready.
We handle the setup
Prepare approved content, CRM, follow-up workflows and the connections included in your plan.
Test real situations
Review replies, bookings, follow-up and staff handoff together, then refine them with your feedback.
Train your team and launch
Show staff how to take over and run daily work, then launch with your approval. Premium includes further hands-on tuning.
A monthly active contact is one identified customer who sends or receives one-to-one messages through your inbox, AI, workflows or API in a billing month. Count them once that month. Stored contacts and unanswered one-way broadcasts do not count.
Add capacity as your business grows
Additional contacts come in blocks of 100 MAC: HK$49/month on monthly billing, or HK$39/month equivalent on yearly billing. We obtain your agreement before adding billable capacity or charging for extra usage.
Meta messaging, required hosting and external software fees are charged separately at actual cost and agreed before you start. New development, custom integrations and work outside the plan are quoted separately.
Read trial and service terms14-day Pro free trial
One trial per eligible business. Try Pro for up to 14 days or 100 MAC from approved go-live, whichever comes first. We set up one standard booking workflow so you can try it before choosing a paid plan.
We confirm availability, account compatibility and trial scope first. Pre-launch tests do not count. Trial automation stops at expiry or the usage cap; existing bookings remain.
From Cantonese AI customer service to AI auto-booking and analytics. Pick what matters most to you.
Every industry books differently. Pick yours to see how BookDak helps.
FAQ
We confirm compatibility and scope, then set up Pro. The free trial runs for up to 14 days or 100 monthly active contacts (MAC) from approved go-live, whichever comes first. No card is needed. It stops at expiry or the cap without automatic billing. Continue by choice at HK$999/month, or HK$799/month equivalent billed annually. Standard implementation is included, with no one-off setup fee.
BookDak is a Cantonese AI receptionist, not a rigid keyword auto-reply. It understands questions however customers phrase them, quotes prices, checks availability and books straight into your system, then hands sensitive chats to a human with a summary.
Every deployment is tested against real Hong Kong customer phrasing, including code-switching, slang and typos. Before launch we test real scenarios: you review each AI reply and we refine it with your feedback. We go live only when you're satisfied.
Prices and availability are checked against your approved data, and uncertain requests are routed to staff. We test the agreed booking rules before launch, but AI is not guaranteed to be error-free. Your team keeps the source data current and handles escalations.
The AI never answers medical or treatment questions (e.g. eczema, sensitivity, post-treatment reactions). It escalates to your professionals immediately, with high priority, and tells the customer when to expect a reply.
Pro includes supported standard Google Calendar/Google Sheets connections. Premium covers agreed advanced cross-system workflows. Plans have no shop-count caps. We confirm APIs, access, booking rules and compatibility before specifying the integration scope.
They can type 轉真人 at any time. The AI stops and passes the chat, reason and suggestion to your staff, who continue in the same inbox.
We target go-live within 10 days once information, account access and standard integration compatibility are confirmed: AI front-desk setup, real-scenario testing, then go-live and refinement. Essential focuses on staff replies and follow-up setup. Complex work gets an agreed timeline.
BookDak covers messaging fees included in the free-trial scope. After paid activation, Meta and external-platform charges are separate, paid directly by you at cost. We confirm current rates, message categories, destinations, allowances and a spending cap before you subscribe.
We agree permitted data uses, approved providers, processing locations, access controls, retention, deletion and incident handling in a data-processing agreement before launch. Provider training and retention settings are checked and documented; conversation records follow the agreed retention period.
WhatsApp Business Platform is the core, with Instagram DM included. One AI, one rulebook, both channels.
Yes. Cantonese by default; if a customer writes in English or Mandarin, the AI replies in kind, ideal for aesthetic clinics serving visitors.
Appointment-based businesses: medical aesthetics, beauty centres, dental, physiotherapy, Chinese medicine, vet clinics, and hair, nail and lash studios.
Essential is HK$499/month, Pro HK$999 and Premium HK$1,999. Annual billing is prepaid at equivalent monthly rates of HK$399, HK$799 and HK$1,599 respectively. All paid plans include standard implementation with no one-off setup fee. Apply for a Pro trial of up to 14 days or 100 MAC. Monthly cancellation requires at least seven days’ notice; annual plans end at the close of the prepaid year.
The government plans an enhanced Digital Transformation Support Pilot Programme covering AI solutions. We'll prepare an eligible package as soon as it opens. Register your interest now.
Still have questions? Ask us directly →
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