HKMade in Hong Kong · Cantonese AI front desk
Your AI receptionist replies on WhatsApp 24/7 in natural Cantonese, quotes prices and books straight into your system. Skin, treatment and complaint questions go instantly to your staff, with a summary. You sleep; it works.
Lumi Skin Lab
AI assistant · online
↑ Real conversation, in Cantonese
Understands Cantonese-English code-switching and plugs into the tools you already use
The problem
People book when you're closed. Reply an hour late and they've already booked next door.
Staff are in the treatment room while WhatsApp keeps buzzing. Reply or don't, either way something suffers.
"How much?" "Any slots?" "Where are you?" Your front desk time disappears into copy-paste.
Rigid menus, made-up prices, no real Cantonese. Only 39% of Hong Kong consumers are happy with chatbots. A bad bot is worse than none.
No reminders, no follow-up, one visit and gone. With cooling-off rules coming, hard-selling packages only gets harder.
From 1 October 2026, WhatsApp service replies become chargeable. Poorly designed flows mean a bigger bill.
39%
of HK consumers are satisfied with chatbots (51% in the GBA)
HK$17,300
first-visit revenue lost monthly by missing 20 enquiries a week*
HK$12k+
monthly cost of a part-time receptionist, who also needs to sleep
*Assuming 25% conversion and HK$800 first visit: 20 × 25% × HK$800 × 4.33 weeks.
Lost-revenue calculator
Drag the sliders and try your own numbers.
First visits only; repeat visits not counted. Our free audit uses your real WhatsApp history.
Estimated monthly loss
HK$17,320
/mo
BookDak recovers (conservative 30-50%)
HK$5,196 - HK$8,660
What we do
Each BookDak agent is built around your price list, booking rules and tone of voice. Not a generic bot.
Trained on how Hong Kong customers really type: Cantonese-English code-switching, slang, lazy pronunciation and typos. Replies in natural spoken Cantonese, not stiff written Chinese.
The agent checks live availability, books the slot straight into your system and sends reminders. Prices and slots come only from structured data, so it can never make them up.
When a customer types 轉真人 ("human, please") or asks about skin conditions, reactions, complaints or refunds, the AI stops and passes a summary to your staff. No one has to start over.
A check-in 24-48 hours after treatment, a two-week follow-up, a next-session reminder at 60 days and a gentle win-back at 90. Real care is the safest retention strategy under the new cooling-off rules.
The agent asks about needs, budget and timing, books the good leads immediately, and saves your team from the rest. The same agent can answer Instagram DMs.
Routes customers to the right branch by district and treatment. Monthly reports show reply times, chats resolved without staff and bookings created, so you judge results by numbers.
Real system · real chats
Actual screenshots from our demo beauty centre "Lumi Skin Lab": the AI quotes prices, spots sensitive questions, escalates, and staff pick up seamlessly in one inbox.
Why BookDak
| BookDak | Part-time staff | Typical chatbot | Overseas AI tools | |
|---|---|---|---|---|
| Replies 24/7 in seconds | ✓ | ✕ | ✓ | ✓ |
| Natural Cantonese, code-switching | ✓ | ✓ | ✕ | ◐ |
| Books into your system | ✓ | ✓ | ✕ | ◐ |
| Never invents prices or slots | ✓ | ✓ | ✕ | ◐ |
| Escalates medical & complaints | ✓ | ◐ | ✕ | ◐ |
| Face-to-face HK support | ✓ | ✓ | ✕ | ✕ |
| Designed for PDPO privacy | ✓ | ◐ | ◐ | ◐ |
| Monthly cost | From HK$2,500 | HK$12,000+ | Cheap, loses customers | USD + DIY |
A test library of real Hong Kong customer phrasing. Every agent has to pass it before going live.
We measure ourselves by bookings recovered, not by feature count.
No medical advice, no pressure-sales wording, full conversation records, and client data is never used to train AI.
Getting started
Week 0
We review 7 days of WhatsApp history (with consent) and put a HK$ figure on what you lose.
Week 1
Price list, booking rules, FAQs and handoff triggers, all mapped.
Week 2
Cantonese conversation design, booking integration, handoff and logging.
Week 3
The AI drafts, your staff approve every reply. We go live only when you're happy.
Week 4
Daily log reviews for two weeks, then monthly reports and tuning.
Pricing
Meta WhatsApp message fees and booking-software fees are paid by you directly, at cost. We add no markup.
Single studio (hair, nails, lashes)
HK$2,500
/ Monthly · + HK$8,000 One-off setup
Single-site clinic or beauty centre
HK$5,000
/ Monthly · + HK$25,000 One-off setup
2-10 branches
HK$8,000
/ Monthly · + HK$45,000 One-off setup
Core scope for a HK$8,000 setup fee, with the first two months' retainer waived after go-live. In return: a case study if it works.
Add-ons: Instagram DM, extra branches, retention flows, staff AI policy and PDPO check.
FAQ
BookDak is a Cantonese AI receptionist, not a rigid keyword auto-reply. It understands questions however customers phrase them, quotes prices, checks availability and books straight into your system, then hands sensitive chats to a human with a summary.
Every deployment is tested against real Hong Kong customer phrasing, including code-switching, slang and typos. Before launch there's a week of shadow mode: you see and approve every reply, and we go live only when you're satisfied.
No. Prices, promotions and slots come only from structured data the AI can read but not invent. If the data doesn't have it, the AI says so and hands over to staff.
The AI never answers medical or treatment questions (e.g. eczema, sensitivity, post-treatment reactions). It escalates to your professionals immediately, with high priority, and tells the customer when to expect a reply.
Yes. We connect to your current booking software, Google Calendar or Google Sheets. Still on paper? We can move you to a simple online calendar.
They can type 轉真人 at any time. The AI stops and passes the chat, reason and suggestion to your staff, who continue in the same inbox.
Core usually goes live in four weeks: audit, discovery, build, shadow mode, launch. Starter is faster.
Meta now charges for service messages, so poorly designed flows cost more. We design flows that use fewer messages and the right template categories, and we'll check your impact for free.
Customer data is used only to handle bookings and never to train AI. We design to Hong Kong's Personal Data (Privacy) Ordinance (PDPO), sign a data processing agreement with every client and keep full conversation records.
WhatsApp Business Platform is the core, with Instagram DM as an add-on. One AI, one rulebook, both channels.
Yes. Cantonese by default; if a customer writes in English or Mandarin, the AI replies in kind, ideal for aesthetic clinics serving visitors.
Appointment-based businesses: medical aesthetics, beauty centres, dental, physiotherapy, Chinese medicine, vet clinics, and hair, nail and lash studios.
From HK$2,500/month (Starter), HK$5,000 (Core) and HK$8,000 (Growth), plus a one-off setup fee. Retainers have a 12-month minimum, then 30 days' notice. The lost-revenue audit is always free.
The government plans an enhanced Digital Transformation Support Pilot Programme covering AI solutions. We'll prepare an eligible package as soon as it opens. Register your interest now.
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