AI analytics: see what's working in customer service and bookings
BookDak logs every conversation and booking and turns them into a clear monthly report: first reply time, share resolved by AI, new bookings and the most common questions.
What the monthly report covers
Each month we review the numbers that matter: first reply time, share of chats resolved without staff, new bookings, no-show rate, escalation accuracy and customer satisfaction.
- First reply time
- Share resolved by AI
- New bookings and no-shows
- Escalation accuracy
Compare branches and find peak times
Enquiries and bookings broken down by branch, treatment and time slot, so you can plan staffing and promotions.
- Branch comparison
- Top treatments
- Peak-time analysis
Turn conversations into business insight
The AI summarises the most common questions and why customers didn't book (price, timing, location), so you know what to improve.
- Top questions
- Drop-off reasons
- Improvement suggestions
FAQ
How often do I get the analytics report?
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Monthly reports are included. Premium adds a monthly review and advanced reporting within the agreed scope; any dashboard scope and access are confirmed before setup.
Is the data safe?
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We agree permitted data uses, approved providers, processing locations, access controls, retention, deletion and incident handling in a data-processing agreement before launch. Provider training and retention settings are checked and documented; conversation records follow the agreed retention period.
Can I compare with before?
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Yes. We record your baseline before launch and compare every month.
Let’s set up your free trial
Apply below and we’ll reply within one business day. We confirm eligibility and a start date together. No card or payment details needed.
✉︎ info@bookdak.org