AI customer service that answers 24/7 and books the appointment too
BookDak is AI customer service built for appointment-based businesses in Hong Kong. Customers ask about prices, slots or directions on WhatsApp; the AI replies in natural Cantonese within seconds and books them in. Skin, treatment and complaint questions go straight to your staff with a summary.
Why Hong Kong SMEs need AI customer service
Customers message when you're closed or busy. Reply an hour late and they've booked somewhere else. AI customer service never sleeps, never takes leave and answers the same question a hundred times without getting tired, so your team can focus on the clients in front of them.
- Instant replies after hours and on holidays
- Dozens of conversations at once
- Far cheaper than a part-time receptionist
How BookDak differs from a typical chatbot
Typical chatbots rely on rigid menus and keywords. BookDak understands how customers actually write, including Cantonese-English code-switching and typos. Prices and slots are read only from your data, never invented. If it isn't sure, it says so and hands over.
- Understands natural language, no menus
- Prices and slots from structured data only
- Customers can ask for a human any time
What AI customer service handles for you
From the first question to a confirmed booking: FAQs, prices and offers, availability, booking, rescheduling, reminders and aftercare. A monthly report shows how many chats the AI handled and how many bookings it created.
- FAQs and quotes
- AI auto-booking and rescheduling
- Reminders that cut no-shows
- Monthly analytics report
FAQ
Could the AI say something wrong to a customer?
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Before launch there's a week of shadow mode: the AI drafts and your staff approve every reply. Prices and slots come only from your data, and sensitive topics always go to a human.
How long does setup take?
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Usually four weeks: free audit, discovery, conversation design, shadow mode, go-live.
How much does it cost?
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Launch offer: Starter from HK$2,499/month, Core HK$4,999, Growth HK$7,999, plus a one-off setup fee. The lost-revenue audit is always free.
Book a free demo
A live demo on your own price list. We reply within one business day.
✉︎ info@bookdak.org