AI customer service that answers 24/7 and books the appointment too
BookDak is AI customer service built for appointment-based businesses in Hong Kong. Customers ask about prices, slots or directions on WhatsApp; the AI replies in natural Cantonese within seconds and books them in. Skin, treatment and complaint questions go straight to your staff with a summary.
Why Hong Kong SMEs need AI customer service
Customers message when you're closed or busy. Reply an hour late and they've booked somewhere else. AI customer service never sleeps, never takes leave and answers the same question a hundred times without getting tired, so your team can focus on the clients in front of them.
- Instant replies after hours and on holidays
- Dozens of conversations at once
- Far cheaper than a part-time receptionist
How BookDak differs from a typical chatbot
Typical chatbots rely on rigid menus and keywords. BookDak understands how customers actually write, including Cantonese-English code-switching and typos. Prices and slots are read only from your data, never invented. If it isn't sure, it says so and hands over.
- Understands natural language, no menus
- Prices and slots from structured data only
- Customers can ask for a human any time
What AI customer service handles for you
From the first question to a confirmed booking: FAQs, prices and offers, availability, booking, rescheduling, reminders and aftercare. A monthly report shows how many chats the AI handled and how many bookings it created.
- FAQs and quotes
- AI auto-booking and rescheduling
- Reminders that cut no-shows
- Monthly analytics report
FAQ
Could the AI say something wrong to a customer?
+
Before launch we test replies, bookings and human handoffs with real scenarios. We go live only when you've reviewed and approved them. Prices and slots come only from your data, and sensitive topics always go to a human.
How long does setup take?
+
Standard implementation normally takes 10 days once your information and account access are ready. Discovery, configuration, testing and approved launch are included. The Pro trial of 14 days or 100 MAC starts only after approved go-live. New custom development has a separately agreed scope and timeline.
How much does it cost?
+
Essential is HK$499/month with 500 MAC and staff replies, without AI. Pro is HK$999/month with 1,000 MAC, Cantonese AI and standard connections. Premium is HK$1,999/month with 3,000 MAC and advanced workflows. Annual prepayment for 12 months is equivalent to HK$399, HK$799 and HK$1,599/month respectively. Configuration, testing and launch are included, with no separate setup fee. Eligible Pro trials last up to 14 days or 100 MAC, whichever comes first; no card and no automatic paid conversion. External platform costs are separate at cost; new custom development is scoped first. See pricing and service terms.
Let’s set up your free trial
Apply below and we’ll reply within one business day. We confirm eligibility and a start date together. No card or payment details needed.
✉︎ info@bookdak.org